Return and Policy

Effective Date: August 31, 2026

At Aopyro, we want you to feel confident when shopping for Maxi Dresses, Skirts, Midi Dresses, and other fashion products from our online store. We understand that sometimes an item may not be the right fit, style, or choice for you.

This Return & Refund Policy explains when and how you can return an eligible purchase, how refunds are handled, and what you can expect throughout the return process.

Our goal is to make returns straightforward, transparent, and fair. Please review this policy before sending any product back to Aopyro.

1. 60-Day Return Period

Aopyro accepts eligible returns within 60 calendar days from the date your order was delivered.

You must contact us or initiate your return request within this 60-day period.

Returns requested after the 60-day return period may not be accepted.

We recommend contacting us as soon as possible if you determine that you need to return an item.

2. Return Eligibility

To qualify for a return, merchandise should be returned in a condition that allows Aopyro to determine that the product has not been improperly used, damaged, or altered after delivery.

Generally, returned items should meet the following conditions:

• The item is within the 60-day return period.
• The item was purchased directly from Aopyro.
• The item is in its original condition.
• The item has not been worn for purposes other than reasonable fitting or inspection.
• The item has not been washed, dry-cleaned, or otherwise laundered.
• The item has not been altered, repaired, or modified.
• The item is free from stains, makeup, perfume, odors, pet hair, or other signs of use.
• Original tags and packaging should be included when reasonably possible.

For clothing products such as Maxi Dresses, Skirts, and Midi Dresses, please take reasonable care when trying on an item.

We recommend trying garments on indoors and over clean clothing to help ensure that they remain eligible for return.

3. Items That May Not Be Eligible for Return

An item may be rejected or may not qualify for a refund if it has been materially used, damaged, altered, washed, or returned in a condition that prevents it from being resold.

Examples may include merchandise that:

• Shows significant signs of wear.
• Has been washed or dry-cleaned.
• Has stains, makeup marks, or other visible contamination.
• Has a strong perfume, smoke, or other persistent odor.
• Has been intentionally damaged.
• Has been altered or modified.
• Is missing essential components or accessories originally supplied with the product.
• Is returned outside the 60-day return period.
• Was not purchased directly from Aopyro.

If an item arrives damaged or defective, please contact us promptly rather than attempting to repair, clean, or alter the item.

Aopyro reserves the right to review the condition of returned merchandise before approving a refund.

4. Returns for Size, Fit, Style, or Preference

We understand that clothing can fit differently depending on individual preferences and body measurements.

If you receive an item that does not fit as expected, you may request a return within the 60-day return period, provided the item meets the return conditions described in this policy.

Returns may also be requested when an eligible item is no longer wanted or does not meet your personal style preferences.

The same return-condition requirements apply regardless of the reason for the return.

5. How to Request a Return

To begin a return, please contact Aopyro customer support.

Email: support@aopyro.com

Please include the following information in your message:

• Order number
• Name used when placing the order
• Email address associated with the order
• Product name
• Reason for the return
• Any relevant photographs, if the item is damaged, defective, or incorrect

For damaged, defective, or incorrect merchandise, photographs may be requested to help us understand the issue and determine the appropriate resolution.

Our customer support team will provide return instructions after reviewing your request.

Please do not send merchandise to an address obtained from an unrelated source or without following the return instructions provided by Aopyro.

6. Return Shipping

Aopyro does not charge a return or refund processing fee.

When you contact us regarding a return, our support team will provide the applicable return instructions.

If a return is required because Aopyro sent an incorrect item or the product arrived defective or damaged, please provide the relevant order information and supporting details so that we can review the situation and determine the appropriate return arrangements.

7. No Fees for Eligible Returns

Aopyro's return policy does not include a restocking fee, return processing fee, or refund processing fee.

Eligible returns are processed with no fees charged by Aopyro for the return or refund.

This means that when your return is approved under this policy, Aopyro will not deduct a restocking or refund processing fee from your eligible merchandise refund.

Any specific shipping arrangements associated with a return will be communicated to you as part of the return instructions.

8. Returning Your Package

After your return request has been approved, follow the return instructions provided by Aopyro.

Please package the merchandise securely so that it is protected during transportation.

We recommend:

1. Use appropriate protective packaging.
2. Include the merchandise associated with the approved return.
3. Remove or cover old shipping labels when necessary.
4. Follow the return address and shipping instructions provided by Aopyro.
5. Keep your return shipment receipt or tracking information until the return has been completed.

Aopyro is not responsible for a return package that is sent to an incorrect address or shipped without following the return instructions provided to you.

9. Return Tracking

Customers should retain proof of shipment and tracking information when returning merchandise.

Return tracking can help confirm when the package was shipped and when it was delivered to Aopyro.

If you have a tracking number for your return, please keep it until your refund has been completed.

In certain circumstances, Aopyro may request return tracking information to help locate a package or confirm its delivery.

10. Return Inspection

Once Aopyro receives a returned item, the merchandise may be inspected to confirm that it meets the requirements of this Return & Refund Policy.

The inspection may consider:

• Whether the item corresponds to the original order.
• Whether the item was returned within the applicable return period.
• The overall condition of the merchandise.
• Whether the item shows signs of wear or damage.
• Whether the item has been washed or altered.
• Whether required components or accessories are included.

The purpose of this review is to ensure that returns are handled consistently and fairly.

Once the return has been reviewed and approved, Aopyro will proceed with the refund process.

11. Refund Processing Time

Aopyro processes approved refunds within 12 days after the returned merchandise has been received and reviewed.

The 12-day period refers to Aopyro's refund processing timeframe.

After Aopyro submits the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or original payment method.

Aopyro does not control the processing time imposed by financial institutions after a refund has been issued.

12. Refund Method

Approved refunds will generally be issued to the original payment method used to place the order.

For example, if an order was originally paid using a payment card, the approved refund will normally be returned to that payment card.

Aopyro does not ordinarily issue refunds to a different payment method unless an alternative arrangement is required or permitted under the circumstances.

If your original payment method is no longer available, please contact customer support for assistance.

13. Full Refunds

When a return is approved and the merchandise meets the requirements of this policy, Aopyro will process the applicable refund without charging a return processing fee, restocking fee, or refund fee.

The refund amount may depend on the products included in the approved return and the circumstances of the order.

Any applicable shipping or other charges will be handled according to the circumstances of the return and the information communicated by Aopyro during the return process.

14. Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please contact Aopyro customer support as soon as reasonably possible.

Email: support@aopyro.com

Please provide:

• Your order number
• Product name
• Description of the damage or defect
• Photographs showing the issue
• Photographs of the packaging, if relevant

Please do not wash, alter, repair, or otherwise modify a damaged or defective item before contacting us, as doing so may make it more difficult to evaluate the original condition.

Aopyro will review the information and determine the appropriate resolution based on the circumstances.

15. Incorrect Item Received

If you receive an item that is different from what you ordered, please contact Aopyro customer support.

Please include your order number and photographs of the item received, including the product label when applicable.

We will review the order information and assist with the next steps.

If the issue resulted from a fulfillment error by Aopyro, we will work with you to determine an appropriate resolution.

16. Missing Items

If an order appears to be missing an item, please contact us so that we can review the order and shipment information.

Please provide:

• Order number
• Name used for the order
• Missing product name
• Any available shipment or tracking information

If multiple packages were used to fulfill an order, please check the tracking information for each shipment before contacting us, as products from one order may occasionally arrive separately.

17. Exchanges

Aopyro's standard return process is designed primarily for returns and refunds.

If you would like a different size, color, style, or product, please contact customer support to discuss the available options.

Depending on product availability and the circumstances of your order, you may be instructed to return the original item and place a new order for the desired product.

Product availability can change, so an exchange or replacement cannot always be guaranteed.

18. Return Deadline

The 60-day return period is calculated from the date the order is delivered.

For example, if an order is delivered on January 10, the customer should submit the return request within the applicable 60-calendar-day period.

We recommend initiating the return process as early as possible rather than waiting until the final days of the return period.

A return shipment that is sent after the applicable return period may not qualify unless Aopyro has previously approved an exception.

19. Refunds for Orders with Multiple Products

If you return only part of an order, Aopyro will process the refund for the eligible merchandise that is successfully returned and approved.

If several products are returned from the same order, each returned product may be reviewed individually.

The refund amount will correspond to the eligible returned merchandise according to the applicable order and return circumstances.

20. Return Exceptions

In limited circumstances, Aopyro may make an exception to this policy when appropriate.

Any exception is determined on a case-by-case basis and does not automatically modify the standard return policy for future purchases.

Customers should contact support if an unusual circumstance has affected their ability to return an item within the standard timeframe.

21. Refund Delays

If you have received confirmation that Aopyro has issued your refund but the funds have not yet appeared in your account, please allow additional time for your payment provider or financial institution to complete its processing.

Before contacting us about a missing refund, please check:

• The original payment account.
• Your bank or credit card statement.
• Your payment provider account, if applicable.
• The refund confirmation information provided by Aopyro.

If the refund still does not appear after the applicable financial institution's processing period, contact Aopyro at support@aopyro.com so that we can assist with the refund status.

22. Order Cancellation

If you need to cancel an order, contact Aopyro customer support as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

However, an order may not be cancellable once fulfillment has begun or the package has been transferred to a shipping carrier.

If an order has already shipped, you may need to follow the standard return process after delivery.

23. Customer Responsibility

To help ensure a smooth return and refund experience, customers are responsible for:

• Reviewing this Return & Refund Policy before purchasing.
• Requesting a return within 60 days of delivery.
• Keeping returned merchandise in eligible condition.
• Following Aopyro's return instructions.
• Packaging returned merchandise appropriately.
• Retaining return tracking information when applicable.
• Providing accurate order information when contacting support.

Aopyro will make reasonable efforts to process eligible returns and refunds in accordance with this policy.

24. Return & Refund Summary

The following table provides a quick overview of Aopyro's return and refund terms:

25. Contact Information

If you have any questions regarding returns, refunds, damaged products, incorrect items, order cancellations, or the status of a refund, please contact Aopyro customer support.

Store: Aopyro
Email: support@aopyro.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

For faster assistance, please include your order number in your email whenever possible.

Our support team will review your request and provide instructions based on your order and the circumstances of the return.

26. Policy Updates

Aopyro may update this Return & Refund Policy periodically to reflect changes to our products, fulfillment procedures, customer service practices, or business operations.

Any updated version will be published on this page with a revised effective date.

Customers are encouraged to review the policy before making a purchase and whenever they need to initiate a return.

Last Updated: August 31, 2026

Thank you for choosing Aopyro. We appreciate your business and strive to make every purchase and return experience clear, convenient, and straightforward.