Cancel/Change Order

Cancel / Change Order Policy

Effective Date: August 31, 2026

At Aopyro, we understand that customers may occasionally need to cancel an order or make a change after completing a purchase. We aim to process orders promptly while also providing a reasonable opportunity to request changes before an order enters fulfillment or is shipped.

This Cancel / Change Order Policy explains how Aopyro handles requests to cancel or modify an order, including changes to products, quantities, sizes, colors, and shipping information.

Please review this policy carefully before placing an order.

1. Order Cancellation and Change Requests

Aopyro begins processing orders promptly after they are submitted.

If you need to cancel an order or make a change, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request while the order is still pending and has not entered the fulfillment or shipping process.

However, submitting a cancellation or change request does not guarantee that the requested change can be completed.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.

2. Cancellation Before Processing

If you contact Aopyro before your order has entered fulfillment, we will make reasonable efforts to cancel the order.

If the cancellation is successfully completed before shipment, the applicable refund will generally be issued to the original payment method.

The ability to cancel depends on the actual status of your order when your request is received and reviewed.

3. Cancellation After an Order Has Shipped

Once an order has been handed to a shipping carrier, Aopyro generally cannot cancel the shipment.

Our standard delivery service uses carriers such as:

• USPS
• UPS
• FedEx

After shipment, the package is under the carrier's transportation and delivery process.

If you no longer want the product after it has been shipped or delivered, you may be able to return the eligible merchandise under our 60-day Return & Refund Policy.

Eligible returns do not have a return processing fee, restocking fee, or refund processing fee.

Please refer to our Return & Refund Policy for complete return requirements.

4. Changing an Order Before Shipment

If you need to change an order before it is shipped, contact Aopyro customer support immediately.

Depending on the status of the order, we may be able to assist with changes such as:

• Product
• Size
• Color
• Quantity
• Shipping address
• Recipient information

Changes are not guaranteed once an order has entered processing.

If a requested product, size, or color is unavailable, Aopyro may be unable to make the requested change.

5. Changing the Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you discover an address error after placing your order, contact us immediately at:

support@aopyro.com

We will make reasonable efforts to update the shipping address before the order is processed or shipped.

However, we cannot guarantee that an address change will be possible.

Once an order has been transferred to USPS, UPS, FedEx, or another delivery carrier, Aopyro may not be able to change the shipping address.

In such circumstances, the carrier may offer certain delivery-management or rerouting options. Availability depends on the carrier, destination, package status, and applicable carrier procedures.

6. Incorrect Shipping Address Provided by the Customer

If a customer provides an incorrect, incomplete, or outdated shipping address and the package cannot be delivered, the package may be delayed, held, returned to Aopyro, or handled according to the carrier's procedures.

Customers should carefully review their shipping information before completing checkout.

If a package is returned to Aopyro because of an incorrect or undeliverable address, please contact customer support.

Depending on the circumstances, additional shipping costs may apply if the customer requests that the package be shipped again.

Aopyro will communicate any applicable additional shipping requirements before reshipment.

7. Change of Size or Color

Because Aopyro sells apparel, customers may occasionally realize that they selected the wrong size or color after placing an order.

If you need to change a size or color, contact us as quickly as possible.

A change may be possible if the original order has not yet entered fulfillment.

For example, you may request to change:

• A Maxi Dress from one size to another.
• A Skirt from one color to another.
• A Midi Dress from one size to another.

However, changes depend on product availability and the status of the order.

If the order has already been processed or shipped, the original item may need to be handled through the standard return process.

8. Adding or Removing Products

If you want to add another product to an existing order, contact Aopyro customer support.

We cannot guarantee that additional products can be added to an order after it has been submitted.

If an item needs to be removed before shipment, we may be able to modify the order depending on its fulfillment status.

If an item has already been shipped, it cannot normally be removed from the shipment. Instead, the item may be eligible for return under our Return & Refund Policy.

9. Changing the Quantity

If you accidentally ordered too many or too few units, contact us immediately.

Aopyro may be able to adjust the quantity if the order has not yet entered fulfillment.

If a quantity change results in a different order total, the applicable payment adjustment will be handled according to the payment method and order circumstances.

10. Price Differences When Changing Products

If you request a product change before fulfillment and the replacement product has a different price, Aopyro may need to adjust the order total.

For a replacement product with a higher price, additional payment may be required before the change can be completed.

For a replacement product with a lower price, the applicable difference may be refunded to the original payment method.

Any price adjustment will be communicated before the change is finalized.

Product availability must also be confirmed before a replacement can be accepted.

11. Shipping Cost After an Order Change

Aopyro's standard shipping rate is:

$6.99 USD flat rate

Changes to an order may affect shipping requirements depending on the circumstances.

If a modification requires a new shipment after the original package has already been processed or returned, additional shipping arrangements may apply.

Any applicable shipping cost will be communicated to the customer before the new shipment is arranged.

12. How to Request a Cancellation or Change

To request an order cancellation or change, contact Aopyro customer support as soon as possible.

Email: support@aopyro.com

Please include:

• Order number
• Name used when placing the order
• Email address associated with the order
• Requested cancellation or change
• Product name
• Current size or color, if applicable
• Requested new size or color, if applicable
• Correct shipping address, if requesting an address change

Providing complete information helps our team review your request more efficiently.

13. Cancellation and Change Request Timing

Aopyro processes orders according to our normal handling schedule.

Our standard handling time is:

1 business day

Our order cutoff time is:

5:00 PM EST, Monday through Friday

Orders placed before the cutoff are processed according to the applicable business-day schedule. Orders placed after the cutoff are generally treated as received on the following business day for processing purposes.

Because orders can move into fulfillment quickly, customers should submit cancellation or change requests as soon as possible.

14. Cancellation Confirmation

A cancellation request is not considered completed simply because an email or request has been submitted.

Aopyro must first review the order status and confirm whether cancellation is possible.

If the cancellation is approved, we will communicate the cancellation confirmation when appropriate.

If the order has already entered fulfillment or shipment, we will inform you that cancellation is no longer available and explain any applicable return options.

15. Refunds for Approved Cancellations

If Aopyro successfully cancels an order before shipment and a refund is due, the refund will generally be issued to the original payment method.

Aopyro does not charge a cancellation processing fee for an approved cancellation.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

16. Cancellation After Payment

If payment has already been authorized or captured when a cancellation is approved, Aopyro will process the applicable refund.

The fact that payment has already been processed does not necessarily prevent cancellation, provided the order has not reached a stage where cancellation is no longer possible.

If an order has already shipped, the standard return process may apply instead.

17. Orders That Cannot Be Canceled

Aopyro may be unable to cancel an order when:

• The order has already been shipped.
• The package has been transferred to a carrier.
• The order has entered a fulfillment stage that prevents cancellation.
• The requested product has already been prepared for shipment.
• A cancellation request is received too late to stop processing.

When cancellation is unavailable, eligible merchandise may still be returned after delivery in accordance with the Aopyro Return & Refund Policy.

18. Returns After an Unsuccessful Cancellation

If you contact Aopyro too late to cancel an order and the package is subsequently delivered, you may request a return if the merchandise meets the requirements of our Return & Refund Policy.

Our standard return period is:

60 calendar days from the date of delivery.

Eligible returns are processed without a return processing fee or restocking fee.

Approved refunds are processed within:

12 days after the returned merchandise has been received and reviewed.

19. Duplicate Orders

If you accidentally place the same order more than once, contact Aopyro immediately.

We will review the order status and make reasonable efforts to prevent an unnecessary duplicate shipment if the order has not yet entered fulfillment.

If both orders have already been shipped, cancellation may no longer be possible. Eligible merchandise may then be handled through the standard return process.

20. Support for Order Changes

For questions about cancellation, order modifications, shipping addresses, product changes, or order status, contact:

Store: Aopyro
Email: support@aopyro.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

For faster assistance, please include your order number in your message.

21. Important Notice About Order Changes

Aopyro processes orders promptly in order to maintain our standard delivery timeframe.

Our standard shipping service includes:

• 1 business day handling
• 2–6 business days transit
• Approximately 3–7 business days total estimated delivery
• $6.99 USD flat-rate shipping
• Delivery through USPS, UPS, or FedEx

Because fulfillment can begin shortly after an order is placed, we cannot guarantee that every cancellation or modification request will be successful.

The earlier you contact us, the greater the opportunity we may have to review the request before fulfillment or shipment.

22. Policy Summary

For convenience, the key terms of this policy are summarized below:

23. Policy Updates

Aopyro may update this Cancel / Change Order Policy from time to time to reflect changes in our order processing, fulfillment procedures, shipping services, or business practices.

The latest version will be published on this page with the applicable effective date.

Customers are encouraged to review this policy before placing an order and whenever they need to request an order cancellation or modification.

Last Updated: August 31, 2026

24. Contact Aopyro

If you need to cancel or change an order, please contact us as soon as possible.

Company: Aopyro
Address: 1488 Dover St, Mohegan Lake, NY 10547, United States
Email: support@aopyro.com
Support Time: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Please include your order number and clearly explain the requested cancellation or change so our team can review your request as quickly as possible.