Cancel/Change Order

Last updated: October 2026

At Aopyro, we understand that customers may occasionally need to cancel an order or make a change after placing it. We will make reasonable efforts to accommodate cancellation and change requests when they are received early enough in the order processing process.

Because Aopyro normally processes orders within 1 business day, customers should contact us as soon as possible if they need to cancel an order or change order information.

This policy explains when an order may be canceled or changed, how to submit a request, and what happens after an order has entered processing or shipment.

Order Processing Time

Aopyro's standard handling time is 1 business day.

Orders are normally processed Monday through Friday.

Because orders may enter fulfillment shortly after being received, cancellation or change requests are not guaranteed once processing has started.

For the best chance of making a change, contact Aopyro immediately after placing your order.

Order Cancellation

Customers may request cancellation of an order before the order has been processed or shipped.

To request a cancellation, contact:

Email: support@aopyro.com

Please include your:

• Full name
• Order number
• Email address used for the order
• Reason for cancellation, if applicable

Aopyro will review the order status and determine whether cancellation is still possible.

If the order has not entered fulfillment, we will make reasonable efforts to cancel it.

If the order has already been processed or shipped, cancellation may no longer be possible.

Cancellation Request Timing

The sooner a cancellation request is submitted, the more likely it is that the request can be completed before fulfillment.

Submitting a cancellation request does not automatically cancel an order.

Aopyro will confirm whether the cancellation can be completed based on the order's current status.

Orders Placed Before the 5:00 PM EST Cut-Off

Orders placed before 5:00 PM EST, Monday through Friday, enter the normal business-day processing schedule.

If you need to cancel or change an order placed before the cut-off time, contact Aopyro as soon as possible.

We cannot guarantee that a request received before the cut-off will be completed before fulfillment because orders may begin processing shortly after they are received.

Orders Placed After the 5:00 PM EST Cut-Off

Orders placed after 5:00 PM EST are treated as being received for processing on the next business day.

If you contact us before the next processing period begins, there may be an opportunity to cancel or change the order.

However, cancellation or modification is not guaranteed because processing status can change.

Weekend Orders

Aopyro's normal processing schedule operates Monday through Friday.

Orders placed on Saturday or Sunday begin processing on the next available business day.

Customers who need to cancel or change a weekend order should contact support@aopyro.com as soon as possible.

Changing an Order

If you need to change information on an order, contact Aopyro immediately.

Depending on the order status, we may be able to assist with certain changes, such as:

• Shipping address
• Recipient information
• Product selection
• Size
• Color
• Quantity

Changes are subject to product availability and the current processing status of the order.

Once an order has entered fulfillment or shipment, changes may no longer be possible.

Changing the Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If you realize that your shipping address is incorrect, contact Aopyro as soon as possible at:

support@aopyro.com

Please provide:

• Order number
• Original shipping address
• Correct shipping address
• Customer name
• Email address associated with the order

Aopyro will review the order status and determine whether the address can still be changed.

An address change cannot be guaranteed once the package has been processed, packaged, or transferred to a delivery carrier.

If the order has already been shipped, customers may need to contact the applicable carrier regarding any available delivery-address options.

Changing Product Size or Color

If you ordered the wrong size or color, contact Aopyro as soon as possible.

Aopyro may be able to modify the order if the requested product and variant are still available and the order has not entered fulfillment.

If a product variant is unavailable, Aopyro may contact you regarding the available options.

Changing Product Quantity

If you need to increase or decrease the quantity of an item, contact Aopyro immediately after placing the order.

Quantity changes depend on:

• Current order status
• Product availability
• Inventory levels
• Whether the order has entered fulfillment

If a quantity change cannot be completed before shipment, the customer may use the applicable return process for eligible products after delivery.

Adding Products to an Existing Order

If you want to purchase an additional product after placing an order, the simplest option may be to place a separate order.

If you would like Aopyro to review whether products can be combined before the original order is processed, contact support@aopyro.com as soon as possible.

Combining orders is not guaranteed and depends on fulfillment status and other operational circumstances.

Removing Products From an Order

If you want to remove one or more products from an order, contact Aopyro as soon as possible.

Aopyro will review whether the order can still be modified.

If the order has not entered fulfillment, we will make reasonable efforts to process the requested change.

If the order has already been processed or shipped, removing an item may no longer be possible.

Eligible items may instead be handled through the applicable return and refund process after delivery.

Price Changes After an Order

If the price of a product changes after an order has been placed, the original order price generally remains applicable to that completed purchase.

Customers should review the displayed price before completing checkout.

Aopyro may correct obvious pricing or technical errors in accordance with the Terms of Service.

Cancellation After Shipment

Once an order has been shipped and transferred to a carrier, it generally cannot be canceled through the normal cancellation process.

If you no longer want the item, you may be able to return the product after delivery if it meets the requirements of Aopyro's Return & Refund Policy.

Eligible returns may be requested within 60 days from the delivery date.

Aopyro does not charge return fees for eligible returns.

Refunds for Canceled Orders

If Aopyro successfully cancels an order after payment has been received, the applicable refund will be issued to the original payment method.

Once Aopyro processes the refund, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Cancellation Cannot Be Guaranteed

Submitting a cancellation request does not guarantee that the order will be canceled.

Because Aopyro aims to process orders within 1 business day, an order may move from received to fulfillment quickly.

If an order has already been processed, packaged, or shipped, it may not be possible to stop or modify it.

In such circumstances, the customer may use the applicable return process after delivery.

How to Submit a Cancellation or Change Request

To request a cancellation or change, email:

support@aopyro.com

Please use a clear subject such as:

Cancel Order – [Order Number]

or

Change Order – [Order Number]

Include the following information:

Providing complete information helps our support team identify the order and respond efficiently.

Changes After an Order Has Been Shipped

Once a package has been transferred to USPS, UPS, FedEx, or another delivery service, Aopyro may no longer be able to make changes to the shipment.

Customers may need to work directly with the applicable carrier regarding delivery options.

If the package cannot be redirected and is delivered successfully, eligible products may be returned according to the Return & Refund Policy.

Incorrect Information Provided by the Customer

Customers are responsible for reviewing order information before completing checkout.

This includes:

• Name
• Shipping address
• Email address
• Product
• Size
• Color
• Quantity
• Other order details

If incorrect information is submitted, contact Aopyro immediately.

Aopyro will make reasonable efforts to assist before fulfillment, but we cannot guarantee that every requested correction can be completed.

Orders Returned Due to Address Issues

If an order cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, the package may be returned by the carrier.

If a package is returned to Aopyro, contact support@aopyro.com with your order information so our team can review the situation and determine the available options.

Product Availability and Changes

A requested product, size, color, or quantity change may not be possible if the requested item is unavailable.

If the requested replacement or modification is unavailable, Aopyro may contact the customer to discuss the available options.

Inventory can change quickly, so availability cannot be guaranteed until the change has been successfully confirmed.

Customer Support

Aopyro's customer support team is available to assist with cancellation and order-change requests.

Aopyro

Address: 122 Starr Street, Norwich, CT 06360, United States

Email: support@aopyro.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

When contacting us about an order, always include the order number whenever possible.

Related Shipping Information

Aopyro's standard shipping terms are:

For complete shipping details, customers should review Aopyro's Shipping Policy.

Related Return & Refund Information

If an order cannot be canceled because it has already been shipped or delivered, eligible products may be returned under Aopyro's Return & Refund Policy.

Returned products must meet the applicable return requirements.

Policy Changes

Aopyro may update this Cancel / Change Order Policy from time to time to reflect changes to our order processing procedures, services, or business practices.

When changes are made, the updated version will be posted on this page with a revised Last updated date.

Customers are encouraged to review this policy periodically.

Cancel / Change Order Summary

For convenience, the main terms are summarized below:

Final Notice

Aopyro understands that customers may occasionally need to change their order after checkout. We will make reasonable efforts to accommodate cancellation and modification requests when they are received before an order has entered fulfillment.

Because our standard handling time is 1 business day, customers should contact us as soon as possible after placing an order.

Once an order has been processed, packaged, or shipped, cancellation or changes may no longer be possible. In those circumstances, eligible products may be handled through the applicable return and refund process after delivery.

For cancellation or order-change assistance, please contact:

122 Starr Street, Norwich, CT 06360, United States
support@aopyro.com
8:00 AM – 7:00 PM (EST), Monday – Saturday